Cooling off

Cooling off has already bought products when you don’t even think about it. This is a system established to protect the buyer when it is unavoidable due to the situation of the impression, such as cooling off if it seems that there is no need for the buyer according to the situation Is often not applied. 
Go to the store directly from yourself, but by looking at the magazine. When it is judged that the purchaser has purchased it as chitin such as it is not seen as a situation where it must be protected by the law against the purchaser, so it means that no cooling off is applied.

Cooling off
cooling off

In the case of mail-order sales, products purchased on the Internet homepage, TV, magazines, advertisements, etc. are purchased by telephone, fax, or e-mail. Such as online shopping, TV shopping, Internet auctions, etc. In the mail order, except for the situation purchased by telephone sales, the cooling-off system is not legally available or does not exist, so the contractor voluntarily performs the cooling off. And respond to returns.

In the case of mail-order sales, when a consumer purchases an item, the advantage of being able to purchase the item without going to the store is treated as a self-responsibility for the risk that the product will not be determined by the hand. So, after the product arrives, I changed my mind or it changed my mind, so I can’t fulfill my wish to return it. Therefore, when purchasing, it is safe to check whether the product can be returned, and when it is possible to return the product.

Each trader can choose whether or not to perform such a return or cooling off to the trader, so there are places that do or do not. Even where cooling-offs and returns are handled, basically the person who purchases and returns the goods often bears shipping costs. In addition, if it is a stage before the product is shipped to a supplier who has not done the cooling off, contact the customer in the situation to cancel the order, or the product has been shipped and the product is in hand. After delivery, if it is in an unused state before opening, contact here to request a return. In that case, if you negotiate by paying the amount of shipping fee, paying a certain amount of cancellation fee, exchanging with other things, etc., you may respond to the return of the item.

If the product you received is different from the one you applied for, it is damaged, there is nothing that should be in it, it is a malfunctioning product that does not work properly, something that is on the advertisement, something that is different from the information If this message is received, it is a problem unrelated to cooling-off, so you can request a return or exchange, charge for repairs, cancel the contract itself, etc.

If an individual sells his / her belongings at an auction when selling individually in an online auction, he/she will be able to sell various items in a row if he/she does n’t sell it many times. Therefore, there is no application of the cooling-off system at that time, and there is no need to display a special contract for returned goods.

However, if you know that you have a certain profit-making purpose, so-called repetitive, continuing auctions, you will be treated as a seller under the Specified Commercial Transaction Law. However, as a seller, it is subject to regulation and labeling obligations arise as a subject. There is also a duty to display the return contract.

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